AI-powered conversations to help refugees navigate pathways to safety and rebuild their lives
Reliable | Empathetic | Accessible
24/7 via Facebook messenger and Telegram
WHY WE DO IT
Our digital platform enables refugees to navigate bureaucracy and connect with assistance, while helping organizations respond to their needs more quickly and effectively.
Our platform enables refugees to access tailored information and assistance through a reliable and empathetic chatbot on popular social messaging platforms
refugees for relevant pathways, programs and services
tailored information and actionable next steps
those who need assistance to relevant organisations
intake and triage to help organizations respond more quickly & effectively
improvement by collecting feedback and sharing data-driven insights
WHY IT WORKS
Access resources on your own terms - in your own languages, on your preferred platforms, on your own time
Find relevant information and services tailored to your needs
Rely on verified information and responsive organizations
Stay safe with a platform that prioritizes your privacy
Launched in partnership with International Refugee Assistance Project (IRAP), Mona is a chatbot that helps Syrian and Iraqi refugees navigate pathways to safety and connect with legal assistance. Mona screens refugees’ eligibility for resettlement and shares personalized information on pathways to safety. Mona refers relevant cases to IRAP for legal assistance and flags vulnerable cases to ensure a timely response.
IN THEIR WORDS
We receive hundreds of inquiries a week from people who are fleeing from persecution and violence. Using a chatbot allows us to get an initial picture of people’s circumstances rapidly using platforms that many of the displaced people are already using to identify resources and communicate with family. At scale, we hope that this will enable us to identify individuals much more rapidly for refugee resettlement, family reunification pathways, and other resources.
Betsy Fisher, Director of Strategy for the International Refugee Assistance Project
OUR REFUGEE USERS
I felt comfortable talking to you and I thought you were serious about trying to help us as much as possible.
For ease with communication.
I feel my humanity and my credibility.